Kent Fire & Rescue Service Find out how Kent Fire and Rescue Service has been able to increase the efficiency and data accuracy of its home fire prevention activities with Microsoft Dynamics CRM designed and delivered by Optevia in this video case study.”
Optevia
is an IT consultancy specialising in designing, implementing and
integrating customer relationship management systems for public
sector organisations
Organisations today are under pressure to deliver a continually improving
service to a demanding customer base. To protect customer loyalty
while staying ahead of the competition. To become more accountable
and more efficient. To increase brand equity and to boost profitability,
all while reducing costs.
Optevia’s solutions put the customer at the centre of the
organisation. Optevia works in partnership with organisations to
map, streamline and automate business processes around a single view
of the customer, allowing organisations to focus activity around
high value and high potential customer service opportunities.
The benefits to the customer are clear. An Optevia/Microsoft Dynamics
CRM installation is low risk and cost effective. Optevia’s
projects are delivered on specification, on time and on budget. Microsoft
Dynamics offers the full functionality of a CRM suite based on standardised
technology which translates to fast and full end-user adoption and
a speedy return on investment.
Optevia CRM solution named in Top 10 council achievements of 2009 Optevia customer Kent Fire and Rescue Services (KFRS) has been named in LocalGovTV's Top 10 council achievements of 2009. The KFRS MSCRM solution designed and configured by Optevia has improved the efficiency and effectiveness of Kent's Home Safety Visit team by 266%; improved data accuracy by 100% and cut administration time by 50%.
Click here for a more in depth video case study. LocalGovTV's Top 10, February 2010
xRM Officers Round Table Event Would you like to discover how Kent Fire and Rescue Service has improved the efficiency and effectiveness of its Home Safety Visit team by 266%; improved data accuracy by up to 100%; cut admin time by 50% and gained more sophisticated fire risk insight and analysis? Yes? Then join us at the xRM Officers Round Table Event.
Date: 4th February 2010; Location: Manchester Business Park, M22 5TG Event Start: 11.30, Event End: 14.30
To reserve your place at the seminar, please contact: toby.gavin@optevia.com Optevia event, 4th February 2010
Fire Service Data Sharing Tim Vernon, Optevia’s Managing Partner, writing for Government and Public Sector Journal, explains the benefits of data sharing in fire prevention and safety teams in the fire service. www.GPSJ.co.uk , 19th Novemberber 2009
