Optevia is an IT consultancy specialising in designing, implementing and integrating customer relationship management systems for public sector organisations


Organisations today are under pressure to deliver a continually improving service to a demanding customer base. To protect customer loyalty while staying ahead of the competition. To become more accountable and more efficient. To increase brand equity and to boost profitability, all while reducing costs.

Optevia’s solutions put the customer at the centre of the organisation. Optevia works in partnership with organisations to map, streamline and automate business processes around a single view of the customer, allowing organisations to focus activity around high value and high potential customer service opportunities.

The benefits to the customer are clear. An Optevia/Microsoft Dynamics CRM installation is low risk and cost effective. Optevia’s projects are delivered on specification, on time and on budget. Microsoft Dynamics offers the full functionality of a CRM suite based on standardised technology which translates to fast and full end-user adoption and a speedy return on investment.

 

 


Kent Fire & Rescue Service
Find out how Kent Fire and Rescue Service has been able to increase the efficiency and data accuracy of its home fire prevention activities with Microsoft Dynamics CRM designed and delivered by Optevia in this video case study.”


Latest New

Bromley Council aims for citizen self-service
When Bromley Council looked at ways of improving customer service, it wanted a solution that simplified operations in its contact centre while meeting the particular requirements of its business processes.

23 March 2009


Bromley Council uses Optevia to deliver more efficient service to customers
Bromley Council wanted to deliver a faster more efficient service to customers by streamlining the back office systems that supported the majority of routine calls to its contact centre.
www.24dash.com, 04 March 2009


Visiting change
A new customer management system, integrated by Optevia, is enabling Kent Fire and Rescue Service to better target and measure its community safety activities.
Fire Risk Management Magazine, January 2009

Optevia announces record year-end results:
Today, public sector CRM consultancy Optevia announced it has delivered a 50 per cent increase in revenue and profit for its financial year ending 30th November 2008.
Optevia press release 13 January 2009

 

Optevia Limited       T: +44 (0)845 838 7670       F: +44 (0)1622 814704       enquiries@optevia.com       www.optevia.com
 
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