Optevia
is an IT consultancy specialising in designing, implementing and
integrating customer relationship management systems for public
sector organisations
Organisations today are under pressure to deliver a continually improving
service to a demanding customer base. To protect customer loyalty
while staying ahead of the competition. To become more accountable
and more efficient. To increase brand equity and to boost profitability,
all while reducing costs.
Optevia’s solutions put the customer at the centre of the
organisation. Optevia works in partnership with organisations to
map, streamline and automate business processes around a single view
of the customer, allowing organisations to focus activity around
high value and high potential customer service opportunities.
The benefits to the customer are clear. An Optevia/Microsoft Dynamics
CRM installation is low risk and cost effective. Optevia’s
projects are delivered on specification, on time and on budget. Microsoft
Dynamics offers the full functionality of a CRM suite based on standardised
technology which translates to fast and full end-user adoption and
a speedy return on investment.
Kent Fire & Rescue Service
Find out how Kent Fire and Rescue Service has been able to increase the efficiency and data accuracy of its home fire prevention activities with Microsoft Dynamics CRM designed and delivered by Optevia in this video case study.”
Bromley Council aims for citizen self-service When Bromley Council looked at ways of improving customer service, it wanted a solution that simplified operations in its contact centre while meeting the particular requirements of its business processes. 23 March 2009
Visiting change
A new customer management system, integrated by Optevia, is enabling Kent Fire and Rescue Service to better target and measure its community safety activities. Fire Risk Management Magazine, January 2009
Optevia announces record year-end results:
Today, public sector CRM consultancy Optevia announced it has delivered a 50 per cent increase in revenue and profit for its financial year ending 30th November 2008. Optevia press release 13 January 2009
