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Tim Vernon Video

Kent Fire & Rescue Service
Find out how Kent Fire and Rescue Service has been able to increase the efficiency and data accuracy of its home fire prevention activities with Microsoft Dynamics CRM designed and delivered by Optevia in this video case study.”

 

Optevia is an IT consultancy specialising in designing, implementing and integrating customer relationship management systems for public sector organisations


Organisations today are under pressure to deliver a continually improving service to a demanding customer base. To protect customer loyalty while staying ahead of the competition. To become more accountable and more efficient. To increase brand equity and to boost profitability, all while reducing costs.

Optevia’s solutions put the customer at the centre of the organisation. Optevia works in partnership with organisations to map, streamline and automate business processes around a single view of the customer, allowing organisations to focus activity around high value and high potential customer service opportunities.

The benefits to the customer are clear. An Optevia/Microsoft Dynamics CRM installation is low risk and cost effective. Optevia’s projects are delivered on specification, on time and on budget. Microsoft Dynamics offers the full functionality of a CRM suite based on standardised technology which translates to fast and full end-user adoption and a speedy return on investment.

 

 

 

Latest New

Optevia CRM solution named in Top 10 council achievements of 2009
Optevia customer Kent Fire and Rescue Services (KFRS) has been named in LocalGovTV's Top 10 council achievements of 2009. The KFRS MSCRM solution designed and configured by Optevia has improved the efficiency and effectiveness of Kent's Home Safety Visit team by 266%; improved data accuracy by 100% and cut administration time by 50%. Click here for a more in depth video case study.
LocalGovTV's Top 10, February 2010

xRM Officers Round Table Event
Would you like to discover how Kent Fire and Rescue Service has improved the efficiency and effectiveness of its Home Safety Visit team by 266%; improved data accuracy by up to 100%; cut admin time by 50% and gained more sophisticated fire risk insight and analysis?  Yes?  Then join us at the xRM Officers Round Table Event.
 
Date: 4th February 2010;
Location:  Manchester Business Park, M22 5TG
Event Start: 11.30, Event End: 14.30
 
To reserve your place at the seminar, please contact: toby.gavin@optevia.com
Optevia event, 4th February 2010

Fire Service Data Sharing
Tim Vernon, Optevia’s Managing Partner, writing for Government and Public Sector Journal, explains the benefits of data sharing in fire prevention and safety teams in the fire service.
www.GPSJ.co.uk , 19th Novemberber 2009

2009 Event Announcement

Optevia is Participating in Convergence2009, Tuesday 27th October in London W6
Optevia press release, 10th September 2009

Managing fire prevention
BAPCO Journal, August 2009

Data-sharing across fire prevention and safety teams in the fire service
Optevia whitepaper, 07 July 2009


Putting Data to Work: in UK Licensing Organisations
Optevia whitepaper, 07 July 2009


Bromley Council aims for citizen self-service

23 March 2009


Bromley Council uses Optevia to deliver more efficient service to customers
www.24dash.com, 04 March 2009


Optevia Limited       T: +44 (0)845 838 7670       F: +44 (0)1622 814704       enquiries@optevia.com       www.optevia.com
 
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Coputing Awards for Excellence 2008