Kent Fire and Rescue Service (KFRS) has extended its technology services relationship with public sector Dynamics CRM reseller and integrator Optevia Ltd, with the development of an integrated Premises Risk Management (PRM) system. Technical fire safety officers and operations teams will have access to the same information using the PRM, built on a customised Microsoft Dynamics CRM system, ensuring that Kent’s business premises owners and tenants are checked, certified, and aware of specific fire safety regulations and risks that affect their businesses.
The new Microsoft CRM by Optevia will replace two legacy systems that offered limited scope to connect and share pertinent information between them and, in turn, fire officers on the ground. The new system will enable workflow, the collection of key on-premise data during inspections, and data routing. It ensures that each premises in Kent (commercial or residential) has one single record with the fire service, simplifying communications and streamlining processes.
Optevia and Kent Fire and Rescue Service have also signed a new three-year support and services contract, ensuring that Optevia will be part of the growth of the new system at Kent and provide it with dedicated support.
38,000 existing premises records on the technical fire safety team’s database are to be available to the operations team, cutting risk of duplication, and ensuring that critical issues and regulatory compliance red flags will be less likely to be overlooked. All of Kent Fire and Rescue staff will have access to the system.