Archived News
2007
International
Hosting Firms Support Microsoft Dynamics Strategy for Software Plus
Services
Microsoft Dynamics CRM 4.0 provides powerful new capabilities
for on-demand solutions.
At the Convergence 2007 Copenhagen customer event, leading
hosting firms from around the world committed to delivering
on-demand customer relationship management (CRM) solutions
based on Microsoft Dynamics™ CRM
4.0, formerly code-named “Titan”.
Press release on Microsoft website (October 23, 2007)
Microsoft
Helps Businesses Achieve More with Better Connected Computing
Jeff Raikes, president of Microsoft’s Business Division, outlines
how the company’s new services offerings and investments help
overcome the challenges of information overload, as well as connecting
and collaborating across today’s traditional online boundaries.
Q&A article on Microsoft website (September
30, 2007)
Pensions
Regulator Streamlines Public Service with Customer-Centric Solution
The Pensions Regulator needed an organisation-wide view of its customers
and stakeholders. It wanted to improve consistency of service through
a better understanding of its customers. The Microsoft Dynamics CRM
system implemented by Optevia delivered better customer service, greater
security, improved efficiencies and better compliance with key data
regulations.
Case study on Microsoft website (August 2007)
Kent
and Medway Fire and Rescue Service Uses Customer Relationship Management
Tool to Target Safety Checks
Kent Fire & Rescue Service originally needed a scheduling system
to manage its Home Fire and Safety teams’ home visits. The Microsoft
Dynamics CRM implementation that Optevia designed delivered this, but
with the added analytical functionality, means the team has seen a
200% increase in efficiency.
Case study on Microsoft website (August 2007)
OFSTED stakeholder relations project phase one goes live
Ofsted needed to better manage the business functions initiated by
contact from an external stakeholder. Optevia has designed and delivered
a Microsoft Dynamics CRM solution that supports 120 contact centre
staff in addition to back office personnel. The implementation is an
ongoing project with additional business processes being integrated.
News from Optevia (January 2007)