Archived News
2008
Computing Awards - IT services supplier of the year shortlist
Optevia is an IT consultancy specialising in the design and implementation of CRM systems at public services organisations. In the UK government sector it owns three-quarters of the market for Microsoft Dynamics CRM. Its products are low cost and designed on years of experience and best practice.
Computing and What PC? 31st October 2008
Working together is the only way to succeed
Whitehall can learn a lot from councils about how best to implement shared services, says Michael Kenworthy
Written by Michael Kenworthy, Castle Morpeth and Alnwick District Councils
Computing, 11th September 2008
Optevia shortlisted for Computing Awards for Excellence 2008
Optevia has been shortlisted for IT Services Supplier of the Year at the 2008 Computing Awards for Excellence. The awards ceremony takes place on the 5th November 2008.
Computing, 15th September 2008
Optevia is participating in Public Sector IT 2008, 4-5 November 2008, Northamptonshire
Public Sector IT 2008 is an exclusive two-day retreat dedicated to powering government modernisation through technology. The event is designed to help government decision-makers harness technology to generate cost and carbon efficiencies while improving citizen service levels. Optevia will be participating in the event organised by The Ark Group.
Optevia Achieves Four Microsoft Competencies
Today, public sector CRM consultancy Optevia announced it has achieved its fourth Microsoft Competency; Custom Development Solutions. Optevia is a Microsoft Gold Certified Partner, which means it demonstrates the highest degree of competence in working with Microsoft technologies.
Optevia press release 1st july 2008
CRM, Contact Centre & Marketing Systems - View from the Top
Mike Kenworthy was a rock drummer, now he runs the CRM systems at Castle Morpeth Borough and Alnwick District Councils. He describes the councils’ investment in IT for improved customer service and efficiency.
Conspectus (June 2008) please see page 6
Councils' Shared Platform Improves Customer Care
Neighbouring councils in Northumberland have joined forces to improve customer service and cut costs with Microsoft Dynamics CRM. The new system will save more than £225,000 in the first year.
Government IT (May 2008) please see page 23
Shared
platform boosts service delivery
Castle Morpeth and Alnwick councils have cut costs, increased efficiency
and improved services to their
residents by implementing a shared
CRM system
IT Week (April 29, 2008)
Castle
Morpeth Borough Council and Alnwick District Council
The councils are working together to reduce costs by £200,000
with a new shared services CRM system based on Microsoft Dynamics
CRM.
Local Government IT In Use (March/April,
2008)
Shared
platform boosts service delivery
Castle Morpeth and Alnwick councils have cut costs, increased efficiency
and improved services to their residents by implementing a shared
CRM system
IT Week (April 29, 2008)
Castle
Morpeth Borough Council and Alnwick District Council
The councils are working together to reduce costs by £200,000
with a new shared services CRM system based on Microsoft Dynamics
CRM.
Local Government IT In Use (March/April,
2008)
North-east
councils deploy shared CRM system to cut costs
Castle Morpeth and Alnwick councils in the north-east have
begun using a shared customer relationship management system
to cut costs.
Computer Weekly (February 19, 2008)
Councils
share CRM service
Two local authorities in north-east England have begun to use
a shared customer relationship management system.
Government Computing (February 19, 2008)
Local
authorities sharing a CRM service
Two councils in the North East have begun using a shared customer
relationship management system.
Public Servant (February 19, 2008)
Castle
Morpeth Borough Council and Alnwick District Council to reduce
costs by £200,000 with new shared services CRM system
The councils have selected Microsoft Dynamics CRM, customised
and integrated by public sector CRM consultants Optevia, in
a shared services deal that will save the councils around £200,000
in software installation costs and more than £27,000
in running costs per year. The councils have joined forces
to become a centre of excellence for customer relationship
management.
Optevia press release (February 18, 2008)
Microsoft
Dynamics CRM 4.0 Launches in International Markets
First eight languages available for new release as global launch tour
begins.
Microsoft Corp. began the global launch of Microsoft Dynamics CRM 4.0
by announcing the availability of the first eight languages, including
English, Spanish, simplified Chinese and French. As part of its commitment
to a rapid global rollout, Microsoft is kicking off a 12-week global
launch tour to give organizations worldwide the opportunity to experience
Microsoft Dynamics CRM for themselves.
Press release on Microsoft website (January 30, 2008)