Archived News
2009
Fire Service Data Sharing
Tim Vernon, Optevia’s Managing Partner, writing for Government and Public Sector Journal, explains the benefits of data sharing in fire prevention and safety teams in the fire service.
www.GPSJ.co.uk , 19th Novemberber 2009
Jones Lang LaSalle - The Devil Is In The Data
Jones Lang LaSalle is a financial and professional services firm specialising in real estate services. In the past, the firm’s staff in the EMEA region have used many different customer contact tools across different markets, ranging from Salesforce.com, spreadsheets, Lotus Notes, and ACT!. In 2005, the company chose to deploy Microsoft Dynamics™ CRM across its global enterprise (initially version 3.0 and latterly, in 2008, version 4.0). Jones Lang LaSalle chose Optevia Ltd to help deliver CRM training to 1000 staff and to process and cleanse Jones Lang LaSalle’s existing sales and contact data preparing it for submission to the new Microsoft Dynamics CRM.
Optevia case study, 14th October 2009
Optevia is Participating in Convergence2009, Tuesday 27th October in London W6
Convergence 2009 is an easy-to-attend, cost-effective Microsoft Dynamics event where you can learn how to improve your business applications infrastructure, enhance your productivity and ultimately improve your bottom line. The event includes a variety of speakers, detailed product demonstrations and educational learning sessions.
Optevia press release, 10th September 2009
Optevia press release, 10th September 2009
Data Protection
The use of risk data by fire prevention and safety teams in the fire service can be significantly enhanced by customer relationship management systems. Tim Vernon explains in the latest edition of Fire Risk Management magazine.
Fire Risk Management, September 2009
Managing fire prevention
In the latest edition of BAPCO Journal, Tim Vernon from Optevia highlights how inadequate access to data has a direct impact on home safety and argues for better data-sharing across fire prevention and safety teams.
BAPCO Journal August 2009
Optevia Named To 2009 Microsoft Dynamics President’s Club
Optevia has been named to the 2009 Microsoft Dynamics President’s Club receiving recognition from Microsoft Corp. for its dedicated commitment to customers. This honour reflects Optevia’s success in extending the Microsoft Dynamics platform to drive business advantages in companies worldwide.
Optevia press release, 13th July 2009
Data Sharing across fire prevention and safety teams on the fire service
No one software system can provide a panacea for the issues around fire service data management. Yet many of the issues can be addressed, simply, cost effectively and efficiently, without the need for risky large scale IT implementations with their accompanying challenges of time, resource and budget.
(Optevia whitepaper, 07 July 2009)
Untangling the Data Glut - Setting UK Licensing Organisations Free
At a time when many businesses and individuals are facing extreme financial pressure to reduce costs, streamline or even ‘cut corners’, the need for licensing and effective licence management has never been stronger. CRM, deployed and customised, can help licensing organisations meet their aims and objectives far more effectively than using spreadsheets and disparate customer applications alone.
(Optevia whitepaper, 07 July 2009)
Data sharing across fire prevention and safety teams
To operate at maximum efficiency in preventing avoidable deaths and damage to livelihoods and property, fire services need timely access to accurate risk-related data. In this latest issue of Fire Magazine, Tim Vernon discusses this point in greater detail.
Fire Magazine, June 2009
Bromley Council aims for citizen self-service
When Bromley Council looked at ways of improving customer service, it wanted a solution that simplified operations in its contact centre while meeting the particular requirements of its business processes.
23 March 2009
Bromley Council uses Optevia to deliver more efficient service to customers
Bromley Council wanted to deliver a faster more efficient service to customers by streamlining the back office systems that supported the majority of routine calls to its contact centre.
www.24dash.com, 04 March 2009
Visiting change
“A new customer management system is enabling Kent Fire and Rescue Service to better target and measure its community safety activities. Jon Chapman explains
Kent Fire and Rescue Service has adopted a new customer relationship management system, Microsoft Dynamics CRM, which was customised by consultant, Optevia. This went live in January 2008 after a year-long trial phase, and is delivering significant improvements in terms of the quality of its recorded data, the effectiveness of its dedicated Home Safety Visit (HSV) team, fire risk profiling in specific geographical areas, and partnership working.”
Fire Risk Management Magazine, January 2009
Optevia announces record year-end results:
Today, public sector CRM consultancy Optevia announced it has delivered a 50 per cent increase in revenue and profit for its financial year ending 30th November 2008. Tim Vernon, Optevia’s managing partner, attributed these results to the combined efforts of the whole company, but also pointed out a number of factors that have contributed to the company’s ongoing success, including:
- Specialising, based on a five year heritage, in customer service software, customisation and integration for the public sector in UK and Ireland, with particular focus on:
- Local Government
- Regulators
- Fire & Rescue Services
- Education Support organisations
- Broadening the company’s portfolio to include the combination of Microsoft Dynamics CRM, coupled with Microsoft SharePoint
- Securing strong repeat business from valued long-standing customers
- Growing existing customer engagements
- Expanding its customer base to top 45 organisations across the UK and Ireland
- Taking advantage of the “coming of age” of Microsoft Dynamics CRM, with the release of version 4 in January 2008
Looking ahead to 2009 and beyond, despite the challenging market conditions, Optevia remains optimistic. The company plans to build on its excellent results by investing in expansion advisedly while continuing to maintain its healthy balance sheet.
Optevia press release 13 January 2009
Kent’s intelligent targeting reaps benefits
“Kent Fire and Rescue Service has improved community safety efficiency through intelligent targeting offered by a new customer relationship management system. Kent’s Community Safety Development Manager Jon Chapman reports on the difference this has made to Kent’s vulnerable communities
Benefits of the New System
KFRS has seen HSV programme efficiency improve by more than 100 per cent since installing Microsoft Dynamics CRM customised by Optevia.”
Fire Magazine, November 2008