Archived News
2010
Combined CRM and Gazetteer creates cost savings across the public sector
Optevia has joined forces with gazetteer specialists Aligned Assets to offer a CRM solution that not only offers a means of managing contacts and the information relating to those contacts, but sources all of its address data directly from an organisation’s locally held Land and Property Gazetteer data.
Optevia press release, 11th October 2010
Organisations set to realise rapid return on Microsoft CRM deployment with latest Optevia recruit
Optevia appoints specialist CRM project manager, Jane Garjo, as senior consultant to help Optevia’s current and prospective MSCRM customers quickly realise return on their MSCRM, Optevia Dynamics and Optevia Essentials investment.
Optevia press release, 27th August 2010
Bromley Integrates Back-Office System with Dynamics CRM using Integration Hub
The London Borough of Bromley Council is using a newly launched integration system, the Optevia Dynamic Integration Hub, to rapidly and cost-effectively link its organisation wide Microsoft Dynamics CRM system to its CAPS UNI-form Environmental Health IT system. The Hub enables Bromley Council to completely avoid the high cost of purchasing an Application Programme Interface (API) from CAPS Solutions to handle this integration link.
Optevia press release, 5th July 2010
Telford & Wrekin Council – A Dynamic Approach to Public Engagement
Proven public sector CRM reseller and integrator, Optevia, provides consultancy, training and development guidance on the in-house deployment of a new authority-wide Microsoft Dynamics Customer Relationship Management (CRM) system to Telford & Wrekin Borough Council. The Optevia support services will ensure the Council receives good end-user adoption and a faultless deployment of the CRM system.
Optevia press release, 1 June 2010
Dyno More Dynamic with MS CRM from Optevia
Dyno Rod the premier plumbing and drains specialists in the UK and Ireland, now uses a Microsoft Dynamics CRM, customised and integrated by CRM specialist Optevia Ltd. The CRM system improves job handling at its call centres, improves communication and job sharing with 130 franchisees, automates invoicing, improves revenue collection and delivers a more efficient service for commercial contract customers and upwards of 12,000 British Gas domestic contract and British Gas HomeCare® ‘on-demand’ customers per week.
Optevia press release, 20th April 2010
Optevia - silver sponsors of this year’s CFOA ICT event
Optevia is a silver sponsor of the 2010 Chief Fire Officer Association ICT event.
Taking place on 25th-26th May, Microsoft Thames Valley Park, Optevia will attend the event to demonstrate how fire and rescue services are using Microsoft Dynamics CRM and Optevia’s own range of Essentials and Dynamics software products to support the more efficient delivery of community safety initiatives; to better understand technical safety and to deliver more accurate information to its officers on the front line.
For more information about CFOA ICT, please visit http://www.cfoa.org.uk/11201
If you would like to arrange a meeting with an Optevia representative at CFOA, please contact Toby Gavin or Gavin Loader on: toby.gavin@optevia.com or gavin.laoder@optevia.com
Optevia customer, Kent Fire & Rescue Service, wins Public Safety Award at the 2010 Government Business Awards
The award recognises Kent Fire and Rescue Service' drive to improve the level of service it provides in helping to protect the public from accidental injury.
KRFS's winning award submission was based upon its use of Microsoft Dynamics CRM, customised and deployed by Optevia, to manage Home Safety Visits.
Since the deployment of the CRM system, KFRS has managed to double its Home Safety Visits without increasing delivery resources. More
Fire Officers Forum - Help shape the future of Dynamics CRM for fire services
Are you tasked with improving Community Fire Safety, Legislative Fire Safety and the Safety of Operational Fire Fighters? Would you like to discover how Kent Fire and Rescue Service has improved the efficiency and effectiveness of its Home Safety Visit team by 266 per cent; improved data accuracy by up to 100 per cent; cut admin time by 50 per cent and gained more sophisticated fire risk insight and analysis?
If the answer is yes then join us at the CRM Officers Round Table Event.
Date: 11th May 2010
Location: Microsoft Edinburgh, 2-4 Waterloo Place, EH1
Event Start: 11.00; Event End: 14.30
The event is held in association with Tayside Fire and Rescue Service and the Chief Fire Officers Association Scotland. It is hosted by Graeme McConnell, Microsoft and Tim Vernon from public sector CRM specialist Optevia. You will also hear directly from Jon Chapman, Kent Fire and Rescue Service.
Please contact: Toby Gavin on Tel: 07912 582003, or email toby.gavin@optevia.com
Optevia Further Invests in its Business Development Team, Enhancing its Ability to Serve Public Sector Customers
Proven public sector Microsoft Dynamics CRM (MSCRM) reseller and integrator, Optevia, appoints Simon Robinson as Account Director responsible for business development and client management in the North of the UK and Ireland. Simon will use his extensive CRM and public sector knowledge gained over the last 15 years to help public sector organisations accurately and more quickly identify and define ways to improve their customer experience; then design and deliver effective solutions using Microsoft Dynamics CRM and Optevia’s Essentials software products.
March 2010
UK Local Authorities set to Benefit from Latest Optevia Recruit
Ex Lagan Maestro Joins MSCRM Public Sector Specialist
Proven public sector Microsoft CRM (MSCRM) reseller and integrator, Optevia, appoints ex-Lagan employee Neil Morgan as senior consultant to help UK local authorities address their complex sales, marketing and customer service needs by using Microsoft CRM (MSCRM) and Optevia’s own Optevia Dynamics and Optevia Essentials software products.
March 2010
xRM Officers Round Table Event
Are you tasked with improving Home Fire Safety, Technical Fire Safety and the Safety of Operational Fire Fighters? Would you like to discover how Kent Fire and Rescue Service has improved the efficiency and effectiveness of its Home Safety Visit team by 266%; improved data accuracy by up to 100%; cut admin time by 50% and gained more sophisticated fire risk insight and analysis?
If the answer is yes then join us at the xRM Officers Round Table Event
Date: 17th March 2010;
Location: Birmingham Brindley Place, B1 2JB
Event Start: 11.30, Event End: 14.30
To reserve your place at the seminar, please contact: toby.gavin@optevia.com
Optevia event, 4th February 2010
Optevia CRM solution named in Top 10 council achievements of 2009
Optevia customer, Kent Fire and Rescue Service (KFRS) has been named in LocalGovTV's Top 10 council achievements of 2009. The CRM solution designed and configured by Optevia has improved the efficiency and effectiveness of KFRS's Home Safety Visit team by 266%; improved data accuracy by 100% and cut administration time by 50%. Click here for a more in depth video case study.
LocalGovTV's Top 10, February 2010