2008
North-east
councils deploy shared CRM system to cut costs
Castle Morpeth and Alnwick councils in the north-east have
begun using a shared customer relationship management system
to cut costs.
Computer Weekly (February 19, 2008)
Councils
share CRM service
Two local authorities in north-east England have begun to use
a shared customer relationship management system.
Government Computing (February 19, 2008)
Local
authorities sharing a CRM service
Two councils in the North East have begun using a shared customer
relationship management system.
Public Servant (February 19, 2008)
Castle
Morpeth Borough Council and Alnwick District Council to reduce
costs by £200,000 with new shared services CRM system
The councils have selected Microsoft Dynamics CRM, customised
and integrated by public sector CRM consultants Optevia, in
a shared services deal that will save the councils around £200,000
in software installation costs and more than £27,000
in running costs per year. The councils have joined forces
to become a centre of excellence for customer relationship
management.
Optevia press release (February 18, 2008)
Microsoft
Dynamics CRM 4.0 Launches in International Markets
First eight languages available for new release as global launch tour
begins.
Microsoft Corp. began the global launch of Microsoft Dynamics CRM 4.0
by announcing the availability of the first eight languages, including
English, Spanish, simplified Chinese and French. As part of its commitment
to a rapid global rollout, Microsoft is kicking off a 12-week global
launch tour to give organizations worldwide the opportunity to experience
Microsoft Dynamics CRM for themselves.
Press release on Microsoft website (January 30, 2008)
2007
International
Hosting Firms Support Microsoft Dynamics Strategy for Software Plus
Services
Microsoft Dynamics CRM 4.0 provides powerful new capabilities
for on-demand solutions.
At the Convergence 2007 Copenhagen customer event, leading
hosting firms from around the world committed to delivering
on-demand customer relationship management (CRM) solutions
based on Microsoft Dynamics™ CRM
4.0, formerly code-named “Titan”.
Press release on Microsoft website (October 23, 2007)
Microsoft
Helps Businesses Achieve More with Better Connected Computing
Jeff Raikes, president of Microsoft’s Business Division, outlines
how the company’s new services offerings and investments help
overcome the challenges of information overload, as well as connecting
and collaborating across today’s traditional online boundaries.
Q&A article on Microsoft website (September
30, 2007)
Pensions
Regulator Streamlines Public Service with Customer-Centric Solution
The Pensions Regulator needed an organisation-wide view of its customers
and stakeholders. It wanted to improve consistency of service through
a better understanding of its customers. The Microsoft Dynamics CRM
system implemented by Optevia delivered better customer service, greater
security, improved efficiencies and better compliance with key data
regulations.
Case study on Microsoft website (August 2007)
Kent
and Medway Fire and Rescue Service Uses Customer Relationship Management
Tool to Target Safety Checks
Kent Fire & Rescue Service originally needed a scheduling system
to manage its Home Fire and Safety teams’ home visits. The Microsoft
Dynamics CRM implementation that Optevia designed delivered this, but
with the added analytical functionality, means the team has seen a
200% increase in efficiency.
Case study on Microsoft website (August 2007)
OFSTED stakeholder relations project phase one goes live
Ofsted needed to better manage the business functions initiated by
contact from an external stakeholder. Optevia has designed and delivered
a Microsoft Dynamics CRM solution that supports 120 contact centre
staff in addition to back office personnel. The implementation is an
ongoing project with additional business processes being integrated.
News from Optevia (January 2007)
2006
Local
Government Association Streamlines View of Customers and Improves Services
The Local Government Association needed to strategically manage its
relationships with key stakeholders, to improve service to its members,
maximise its marketing activities and integrate with key business processes.
Optevia designed and delivered a Microsoft Dynamics CRM implementation
to be used by all 220 members of staff.
Case study on Microsoft website (November 2006)
Optevia company update
Optevia becomes the second largest Microsoft Dynamics CRM partner by
installed licences (Microsoft financial year ending June 2006), and
the dominant Microsoft Dynamics CRM partner for the UK government sector.
News from Optevia (June 2006)
