Case Studies - Video

 

Tim Vernon Video

Tim Vernon, Optevia,
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The London Borough of Bromley

The London Borough of Bromley
Bromley Council wanted to deliver a faster more efficient service to customers by streamlining the back office systems that supported the majority of routine calls to its contact centre. Optevia implemented its Local Government Template and Microsoft Dynamics CRM. Bromley’s contact centre staff now have speedy access to accurate information that helps them deliver a more professional service..

  Bromley Case Study Video Bromley Video Case Study,
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Kent Fire & Rescue Service

Kent Fire & Rescue Service originally needed a scheduling system to manage its Home Fire and Safety teams’ home visits. The Microsoft Dynamics CRM implementation that Optevia designed delivered this, but with the added analytical functionality, means the team has seen a 200% increase in efficiency.

  Kent Fire & Rescue Video

Kent Fire & Rescue Video Case Study, Click here to view video

 

 

 

Latest News
Optevia Further Invests in its Business Development Team, Enhancing its Ability to Serve Public Sector Customers
Optevia, appoints Simon Robinson as Account Director responsible for business development and client management in the North of the UK and Ireland.
March 2010

UK Local Authorities set to Benefit from Latest Optevia Recruit

Optevia, appoints ex-Lagan employee Neil Morgan as senior consultant to help UK local authorities address their complex sales, marketing and customer service needs.
March 2010

Fire Service Data Sharing
Tim Vernon, Optevia’s Managing Partner, writing for Government and Public Sector Journal, explains the benefits of data sharing in fire prevention and safety teams in the fire service.
November 2009

Jones Lang LaSalle - The Devil Is In The Data
Jones Lang LaSalle chooses Optevia Ltd to help deliver CRM training to 1000 staff and to process and cleanse Jones Lang LaSalle’s existing sales and contact data preparing it for submission to a new Microsoft Dynamics CRM.
October 2009

Data Protection
The use of risk data by fire prevention and safety teams in the fire service can be significantly enhanced by customer relationship management systems. Tim Vernon explains in the latest edition of Fire Risk Management magazine.
September 2009
Events
Industry Event: Chief Fire Officers Association, ICT Managers Conference
Date: 25th – 26th May, 2010
Location: Microsoft, Reading

Optevia Event: xRM Officers Round Table Event – Scotland

Date: 11th May, 2010
Location: Microsoft Edinburgh
Event Start: 11.30, Event End: 14.30
To reserve your place at the seminar, please contact: toby.gavin@optevia.com

Optevia Event: xRM Officers Round Table Event – Birmingham
Date: 17th March, 2010
Location: Brindley Place, Birmingham, B1 2JB
Event Start: 11.30, Event End: 14.30

Industry Event: Microsoft Convergence2009
Date: 27th October, 2009
Location: London W6
Awards
Optevia customer, Kent Fire & Rescue Service, wins Public Safety Award at the 2010 Government Business Awards
Kent Fire and Rescue Service's winning award submission was based upon its use of Microsoft Dynamics CRM, customised and deployed by Optevia, to manage Home Safety Visits. 
March 2010

Optevia CRM solution named in 2009 Top10 council achievements

Optevia customer Kent Fire and Rescue Services (KFRS) has been named in LocalGovTV's Top 10 council achievements of 2009.
February 2010

Optevia Named To 2009 Microsoft Dynamics President’s Club
Optevia has been named to the 2009 Microsoft Dynamics President’s Club receiving recognition from Microsoft Corp. for its dedicated commitment to customers.
July 2009