Managing fire prevention In the latest edition of BAPCO Journal, Tim Vernon from Optevia highlights how inadequate access to data has a direct impact on home safety and argues for better data-sharing across fire prevention and safety teams. BAPCO Journal, August 2009
Data-sharing across fire prevention and safety teams in the fire service No software system can provide a panacea for the issues around fire service data management. Yet many issues can be addressed, simply, cost effectively and efficiently, without risky large scale IT implementations. Optevia whitepaper, 07 July 2009
Putting Data to Work: in UK Licensing Organisations
The need for effective licence management has never been stronger. CRM, deployed and customised, can help licensing organisations meet their aims and objectives far more effectively than using spreadsheets and disparate customer applications. Optevia whitepaper, 07 July 2009
Bromley Council aims for citizen self-service When Bromley Council looked at ways of improving customer service, it wanted a solution that simplified operations in its contact centre while meeting the particular requirements of its business processes. 23 March 2009
