Microsoft Dynamics CRM
Optevia has unrivalled expertise in delivering customised
CRM, data management and business intelligence solutions for public
sector organisations, based on Microsoft technology
Microsoft Dynamics CRM, SharePoint Server and Performance Point Server products are all tightly integrated with familiar client desktop applications, e-mail and web browsers to provide a consistent user experience that simplifies how people interact with content, processes, and business data. This tight integration, coupled with robust out-of-the-box functionality, helps Optevia deliver solutions that end-users adopt with enthusiasm and that meet and beat business objectives.
Optevia Microsoft Dynamics CRM Utilities
Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM offers the capability to easily create and maintain a clear view of customers and stakeholders from first contact through to engagement and post-interaction. With tools to enhance an organisation’s marketing and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM:
- helps drive consistent and measurable improvement in everyday business processes
- has a streamlined user interface, wizard-based tools, and close integration with Microsoft Office applications, delivering familiarity and ease of use
- can be deployed as an on-premise, hosted or hybrid delivery application, providing choice and flexibility in implementation and customisation to give the best possible fit for an organisation
- is a highly flexible CRM system that can grow and change alongside an organisation as it is built on reliable and efficient industry-standard technology
Benefits
Benefits of Microsoft Dynamics CRM for public sector organisations:
- allows public sector organisations to deliver responsive, accessible, and personalised services through improved information sharing within and across departments and agencies
- helps agencies provide more proactive, citizen-centric services through the analysis of citizen interaction and programme usage data to identify trends and unmet needs
- increases the efficiency of government agencies by providing easy-to-use systems that extend current IT investments and help streamline processes, freeing up funds and resources
- helps agencies better align resources with citizen needs by identifying programmes and processes that slow response time or add limited value
- provides citizens with enhanced channels to interact with public sector organisations for information requests, query resolution, service access, complaint management, claims processing and benefits management
- allows all requests to be tracked through the system to completion, which can help reduce call-backs and improve satisfaction because citizens receive the answers they need the first time
- helps governments ensure compliance with regulations through built-in tracking and reporting tools
For more information on Microsoft Dynamics CRM: http://www.microsoft.com/uk/dynamics/products/crm/default.mspx
