Fire & Rescue Services
Summary
To operate at maximum efficiency, to educate the wider public and to provide a comprehensive community and technical fire safety programme to ensure greater protection for its officers on the ground, fire & rescue services need timely access to accurate risk-related data, no matter which team generates the intelligence.
In many cases the back office systems supporting the storage, management and analysis of life-critical information are inadequate and out-dated. Unconnected and often paper-based admin systems cannot live up to the demands of the modern fire service nor do justice to the sophisticated risk data that the safety teams generate and work with.
Many of the fire & rescue service data management issues can be addressed, simply, cost effectively and efficiently, without the need for risky large scale IT implementations using Microsoft Dynamics Customer Relationship Management (CRM) software and Optevia Essentials, and Optevia Dynamics, software range.
Optevia Fire & Rescue Service ‘firsts’
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Alongside Microsoft, Optevia launched Microsoft Dynamics CRM in the UK in 2004
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Optevia is the only Microsoft Dynamics CRM partner for Fire & Rescue Services in the UK
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Responsible for the first delivery of Microsoft Dynamics CRM in the Fire & Rescue Service sector
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Kent Fire & Rescue Service’ CRM implementation reaches top 10 of Local Gov TV’s top 10 council achievements of 2009 and wins the Public Safery Award at the Government Business Awards 2010