History
Optevia has deep expertise and proven experience in helping public sector organisations to become more customer centric
2009 Optevia re-brands its unique, proven range of software products to Optevia Essentials and Optevia Dynamics. The range reduces the cost & timeframe for delivering high quality, low risk Microsoft Dynamics CRM deployments.
2009 Optevia recruits two local government CRM industry experts: Simon Robinson, account director North, joins from Vodafone Aspective; Neil Morgan, local government senior consultant, joins from Lagan.
2009 Optevia achieves record Turnover and completes another successful year supporting the bespoke CRM needs of organisations in local government, fire services and central government agencies.
2009 Optevia successfully completes its 75th custom deployment of Microsoft Dynamics CRM.
2009 Optevia wins significant new business supporting the CRM needs of Manchester City Council, London Borough of Bromley, Telford & Wrekin Council, the Human Tissue Authority, National Fraud Office, Ofsted and West Yorkshire Fire & Rescue Service
.
2009 Optevia is named to the 2009 Microsoft Dynamics President’s Club, receiving recognition from Microsoft Corp. for its commitment to customers.
2008 Optevia is continuing to deliver on
its promise to help public sector bodies to put their customers
at the heart of their organisations. With new partner ICS,
Optevia is broadening its geographical reach further into
Ireland. In addition to on-site implementations, Optevia
can now offer customised Microsoft Dynamics CRM as a hosted
service through its relationship with hosting partner Netstore.
With deep sector expertise and replicable low-risk solutions, Optevia continues
to work with organisations in the following sectors:
• Local Government
• Fire & Rescue Services
• Regulators
• Criminal Justice Agencies
• Regional Business Development Agencies
• Utilities
In 2007 Optevia worked with the Microsoft Dynamics CRM version 4.0 early adopter programme with new customer the Welsh Assembly Government, which was one of only 25 organisations using the new system ahead of its launch in January 2008. Other new customers included: Ordnance Survey Ireland, Castle Morpeth Borough and Alnwick District Councils and the Office of Fair Trading.
By 2006 Optevia was the second largest Microsoft Dynamics
CRM partner by installed licences (Microsoft financial year ending
June 2006), and the dominant Microsoft Dynamics CRM partner for the
UK government sector. New customers included: Doncaster Metropolitan
Borough Council, OFSTED and Dartmoor National Park Authority.
In 2005 Optevia began to consolidate its years of
experience working with public sector organisations by developing the
Optevia Local Government Template (LGT). The LGT is a commercial off-the-shelf
(COTS) product family, comprising a base template and a series of services
that map and automate a wide range of common UK government business
processes, based on Microsoft Dynamics CRM technology. Customer wins
included The Criminal Justice IT Agency.
In January 2004 Optevia was one of only four
organisations to help Bill Gates, Microsoft’s chairman
and chief software architect, launch Microsoft Dynamics CRM to
the UK Market. The company went on to secure the first Microsoft
Dynamics CRM solution deal at The Local Government Association.
In 2003 Optevia began to focus exclusively
on delivering tailored customer service solutions
based on Microsoft technology, becoming a Microsoft Business
Solutions Partner. Customers won included Kent County
Council and The Inland Revenue.
In 2001, Optevia was formed with a shared mission
to assist public sector organisations to build and manage successful
customer relationships, by advising on the most appropriate integration
of people, processes and technology. With its roots in CTI and
contact centre technologies, amongst Optevia’s first customers
were The Department for Work & Pensions, The National Insurance
Contributions Office and EDS.
