Optevia is an IT consultancy specialising in designing, implementing and integrating customer relationship management systems for public sector organisations

Organisations today are under pressure to deliver a continually improving service to a demanding customer base. To protect customer loyalty while staying ahead of the competition. To become more accountable and more efficient. To increase brand equity and to boost profitability, all while reducing costs.

Optevia’s solutions put the customer at the centre of the organisation. Optevia works in partnership with organisations to map, streamline and automate business processes around a single view of the customer, allowing organisations to focus activity around high value and high potential customer service opportunities.

The benefits to the customer are clear. An Optevia/Microsoft Dynamics CRM installation is low risk and cost effective. Optevia’s projects are delivered on specification, on time and on budget. Microsoft Dynamics offers the full functionality of a CRM suite based on standardised technology which translates to fast and full end-user adoption and a speedy return on investment.

‘Optevia Achieves Four Microsoft Competencies
Optevia press release 1st July 2008

‘CRM, Contact Centre & Marketing Systems – View from the Top’
Conspectus, June 2008

‘Councils’ Shared Platform Improves Customer Care’
Government IT, May 2008