Optevia Management Team
Andrew Bailes – Partner
Andrew is responsible for Optevia’s professional services business
Andrew has managed large CRM projects for Hewlett Packard, Shell Oil, Mobil Oil, Westpac Bank, UBS Bank, The Child Support Agency, Ofsted, The Department of Work and Pensions and The Pensions Regulator throughout his career in the CRM industry since 1994.
Andrew was previously director and country manager at CallSoft, Switzerland. Andrew has an honours degree in industrial management and is a fully certified Microsoft Dynamics CRM & Genesys systems engineer.
Christopher Brooks – Partner
Chris is responsible for Optevia’s consultancy business.
Chris’ client experience includes managing large CRM projects at Lloyds TSB, Abbey National, Cheltenham & Gloucester Building Society, Zurich Insurance, The Inland Revenue, Kent County Council, Doncaster Council, Hastings Council, Rushmoor Council, Bromley Council and Hackney Council.
Before Optevia, Chris held positions as chief executive at CallSoft, and director, European operations at Information Management Associates. He has worked in the CRM sector since 1988. Chris was also formerly responsible for the federal government business at Digital Equipment (Compaq/ HP) Canada.
Chris is a fully certified Microsoft Dynamics CRM & Genesys systems engineer.
Tim Vernon – Managing Partner
A founder member of Optevia, Tim is responsible for strategic direction and all elements of company management including market development, financial control, sales and marketing. With the support of the Optevia team, Tim has helped grow Optevia by 200 per cent since its launch in 2001.
Having personally helped Microsoft launch Dynamics CRM in 2004 – standing shoulder to shoulder, on stage with Bill Gates – Tim has now overseen 100 custom Microsoft Dynamics CRM deployments.
Tim has managed large public services projects at Kent Fire & Rescue Service, The Metropolitan Police, Surrey County Council, Kent County Council, The Inland Revenue, The Department of Trade and Industry and The National Insurance Contributions Office.
Before Optevia, Tim was managing director at CallSoft Limited. Previously Tim was responsible for Unisys’ IT security practice across Europe, and marketing director at ICL’s financial services division.
