Optevia’s long standing customer, Sunderland City Council, has been awarded Microsoft’s UK Digital City of the Year.
The award celebrates the city that has most improved the lives of its citizens, developed their potential and met theirchanging needs for integrated, digital public services. Sunderland City Council was chosen for its approach to deliver citizen services more efficiently, improving citizen satisfaction while lowering costs at the same time.
Sunderland implemented Optevia’s Local Government Essentials, which is based on Microsoft Dynamics CRM, to entirely digitize its citizen services. The council also moved to one central contact centre, allowing the council to be able to deal with customer requests at all times. The council has deployed Optevia’s solution across a range of essential and leisure services, from adult and child social care, to sports facilities bookings.
Parents are now able to register a child for a school online, for example, and the council has since found that the majority of the registrations are made late in the evening. By digitising its services, the council is therefore ensuring that its services are quicker, easier and more convenient for its citizens.
Tim Vernon, Managing Director at Optevia comments: “Sunderland has become a 24-hour city. Citizens demand that services are available at all times, but the council also saw that it was important to deliver consistent services across multiple channels. This was made possible through technology and a complete reorganisation of their business.”
To read the full case study, please click here