Sunderland City Council wins UK Digital City of the Year award

Optevia’s long standing customer,  Sunderland City Council, has been awarded Microsoft’s UK Digital City of the Year.

The award celebrates the city that has most improved the lives of its citizens, developed their potential and met theirchanging needs for integrated, digital public services. Sunderland City Council was chosen for its approach to deliver citizen services more efficiently, improving citizen satisfaction while lowering costs at the same time.

Sunderland implemented Optevia’s Local Government Essentials, which is based on Microsoft Dynamics CRM, to entirely digitize its citizen services. The council also moved to one central contact centre, allowing the council to be able to deal with customer requests at all times.  The council has deployed Optevia’s solution across a range of essential and leisure services, from adult and child social care, to sports facilities bookings.

Parents are now able to register a child for a school online, for example, and the council has since found that the majority of the registrations are made late in the evening. By digitising its services, the council is therefore ensuring that its services are quicker, easier and more convenient for its citizens.

Tim Vernon, Managing Director at Optevia comments: “Sunderland has become a 24-hour city. Citizens demand that services are available at all times, but the council also saw that it was important to deliver consistent services across multiple channels. This was made possible through technology and a complete reorganisation of their business.”

To read the full case study, please click here

Optevia to speak at Central Government Strategy Forum

On 24th and 25th June, Optevia will be exhibiting and speaking at the Central Government Strategy Forum.

Today, Central Government is in the process of implementing the Government’s digital by default programme to generate efficiencies, improve stakeholder engagement and provide better levels of information through online services.

Optevia’s Central Government customers tend to have similar system requirements such
as the need to segment the various public’s
& businesses they serve, so helping deploy limited resources cost effectively. Stakeholders that influence these organisations need carefully managing- be they citizens, tax payers, voters, business partners or employees. Reacting effectively to stakeholder requests and monitoring these carefully all adds up to improved customer services at a lower cost.

Optevia’s Managing Director, Tim Vernon will be presenting and will explain how Optevia is helping numerous Government departments and agencies achieve better engagement and improved efficiencies with Microsoft Dynamics CRM and its own, Central Government specific solution – The Optevia Dynamics CRM Public Sector Essentials software.

Optevia boasts The Home Office, Department for Education, Department of Health, Ministry of justice, Ofsted and the Scottish Social Services Council as some of its key Central Government customers.


Meet CRIS – Surrey’s answer to improved community and fire fighter safety

Surrey Fire and Rescue Service (SFRS) has partnered with public sector Microsoft Dynamics CRM specialist, Optevia, for the development of a cloud-based Community and Risk Information System (CRIS). CRIS allows for the easy sharing of community and premises risk information across the service’s 24 fire stations across the region and with third party partner agencies such as adult and children social services and Age Concern.

CRIS will reduce the time in administration for home safety visits for fire safety checks from seven days to near real time. CRIS will integrate with the service’s mobilisation technology, providing fire fighters with accurate up to date information on individual properties and commercial premises – preparing them in advance for any eventuality.  Finally, CRIS will enable SFRS to make more efficient use of its resources – both people and equipment. Continue reading

Sunderland City Council Improves Customer Experience and Reduces Costs

Sunderland City Council serves a population of around 280,000 people and delivers in excess of 700 different services. Recently, the Council partnered with Optevia to configure and install Microsoft Dynamics CRM to help transform the way in which it interacts with its citizens.

The Dynamics CRM solution has resulted in:

• Better customer satisfaction
• Improved decision making
• Significant cost savings
• Multi-channel access to services

To read the full case study, please click here