Public sector organisations to benefit from secure and resilient cloud-based Customer Relationship Management platform as part of the UK Government’s 2015 cloud vision
Reading, UK – 06 February 2014 – Microsoft has today announced that its cloud-based customer relationship management (CRM) platform, Dynamics CRM Online, has been awarded Impact Level 2 (IL2) accreditation. The announcement further expands Microsoft’s range of IL2 accredited offerings on the government’s G-Cloud Framework and CloudStore, which includes Microsoft Office 365 and Windows Azure.
The IL2 rating will benefit a broad range of UK public sector organisations, including local and regional government, NHS trusts and central government bodies, who require ‘protect’ level of security for data processing, storage and transmission.
The Microsoft Dynamics platform is designed to help organisations manage relationships with their customers and stakeholders, delivering better customer experience, enabling more personalised engagement and providing greater insights to the organisation. Organisations in the public sector that use Dynamics CRM Online take advantage of its flexibility to drive better engagement with citizens, and greater clarity in their relationships with multiple stakeholders from suppliers to patients and victims of crime.
With a directive to improve and streamline their productivity through cloud adoption, public sector organisations now have the option to adopt a public cloud service to support functions from social care through to provision of ‘digital by default’ services – securely and resiliently.
This is a key milestone in supporting the UK Government’s stated aim of reducing the cost of ICT and moving 50 per cent of new ICT services to the cloud by 2015.
With the IL2 pan-government accreditation, public sector organisations using Microsoft Dynamics CRM Online can get up and running faster and more cost effectively, since they no longer need to secure this accreditation service by service. Microsoft’s EU datacentres are based in Dublin and Amsterdam and the Dynamics CRM Online service complies with ISO27001 and SSAE 16 SOC 1 Type II regulatory standards and utilises comprehensive data processing provisions to UK customers, incorporating the EU Model Clauses (http://crm.dynamics.com/en-gb/trust-center).
Derrick McCourt, General Manager, Public Sector at Microsoft UK said, “Accredited public cloud-based CRM solutions at this level are still rare amongst mainstream providers and we are delighted that Dynamics CRM Online has been accredited as IL2 compliant. This demonstrates Microsoft’s on-going commitment to the Government’s “Cloud First” policy. The accreditation also enhances the opportunity for our many SME and local partners to leverage the CRM Online platform to develop a whole range of solutions that will add real value to many organisations and departments across the UK public sector.”
Tim Vernon, Managing Director at public sector SME CRM consultancy, Optevia, said, “IL2 accreditation for Dynamics CRM Online is a significant development in the sector which will help our public sector customers realise their CRM goals as well as move closer to the government’s cloud ambitions. As a partner of Microsoft’s, the endorsement is a fundamental asset in helping us win with Dynamics CRM Online in the public sector.”
The Impact Level (IL), reflects the sensitivity of information managed in the service. IL 2 is also known as PROTECT and it includes personal information. The Impact Levels are defined by the Cabinet Office and CESG, CESG is the National Technical Authority for Information Assurance for UK Government. Further information on Impact Levels can be found here: http://www.cesg.gov.uk/publications/Documents/business_impact_tables.pdf