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Optevia Achieves Four Microsoft Competencies
Today, public sector CRM consultancy Optevia announced it has achieved its fourth Microsoft Competency; Custom Development Solutions. Optevia is a Microsoft Gold Certified Partner, which means it demonstrates the highest degree of competence in working with Microsoft technologies.
Optevia press release 1st july 2008

CRM, Contact Centre & Marketing Systems - View from the Top
Mike Kenworthy was a rock drummer, now he runs the CRM systems at Castle Morpeth Borough and Alnwick District Councils. He describes the councils’ investment in IT for improved customer service and efficiency.
Conspectus (June 2008) please see page 6

Councils' Shared Platform Improves Customer Care
Neighbouring councils in Northumberland have joined forces to improve customer service and cut costs with Microsoft Dynamics CRM. The new system will save more than £225,000 in the first year.
Government IT (May 2008) please see page 23

Shared platform boosts service delivery
Castle Morpeth and Alnwick councils have cut costs, increased efficiency and improved services to their residents by implementing a shared CRM system
IT Week (April 29, 2008)

Castle Morpeth Borough Council and Alnwick District Council
The councils are working together to reduce costs by £200,000 with a new shared services CRM system based on Microsoft Dynamics CRM.
Local Government IT In Use (March/April, 2008)

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