Benefits for local authorities
The Optevia Local Government Template:
- has been built to reduce the effort, cost
and risk of implementing Microsoft Dynamics CRM
- supports more than 45 key business areas
and processes and continues to grow as more services are added
- enhances the ease of use and reduce the
learning experience for new users of Microsoft Dynamics CRM
- conforms to Microsoft Dynamics CRM support
policies keeping application support and upgrade costs to a minimum
- was designed based on best practice by experienced
Optevia public sector CRM consultants working with a broad cross-section
of UK councils
LINKS:
Introduction
to the Optevia Local Government Template for Microsoft Dynamics
CRM
Optevia
Local Government Template for Microsoft Dynamics CRM Services
List
Optevia Local Government Template implementation
Choosing Optevia’s Local Government Template is more that
simply selecting a software product. It is supported by Optevia’s
proven 4D implementation and change management methodology.
4D is a disciplined implementation approach with four
defined stages through which Optevia leads an organisation: discover,
design, develop, deploy.
Discover
Optevia works with its customers in partnership to understand their
business, their existing technology environment, and their CRM
challenges. The Local Government Template is used in later stages
to assess requirements.
Design
Implementation commences with a series of workshops leading to the
development of prototypes based on the LGT, in order to agree the
requirements specification.
Develop
With requirements, approach and architecture clearly defined, Optevia
applies its depth of public sector experience and CRM technical know-how
to develop an integrated service orientated solution, with a combination
of low risk replicable software and bespoke development, as necessary.
Deploy
With the Local Government Template for Microsoft Dynamics CRM implemented,
Optevia provides change management and technical training and support,
help-desk services and systems operations.
LINKS:
Optevia
4D Project Methodology Overview
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