Optevia delivers on time, on specification and on budget

Today's public sector organisations are highly sophisticated operations. They must be able to manage an ever-growing stream of customer requests for a wide variety of services that will be arriving via voice, email and the web.

An organisation’s reputation depends on the quality of these interactions. A supporting CRM system then must support fast, efficient and relevant multi-channel contact while allowing for continual improvement.

Optevia’s CRM installations are easy to use and provide feedback on the performance of every operative to allow improvements to be quickly implemented. Optevia's services ensure the seamless delivery of business intelligence via Microsoft Dynamics CRM to the customer service representatives that play a large part in maintaining an organisation’s good reputation.

Optevia provides extended Microsoft Dynamics CRM solutions that deliver self-help applications to government organisations seeking to improve customer access to their services. These extended CRM solutions are built on Microsoft’s CRM and complementary Microsoft software solutions such as Biz Talk, SharePoint Server and Performance Point Server.

Strategic Consultancy

Optevia is an IT consultancy specialising in designing, implementing and integrating customer relationship management systems for public sector organisations

Optevia works in partnership with public sector organisations to define the business and technology challenges they face in becoming customer centric, and to capitalise on the opportunities that effective customer relationship management offers. A deep understanding of the fast changing public sector landscape and the transformational government agenda informs Optevia’s consultancy.

Optevia advises on the most effective integration of people, processes and technology to achieve successful customer relationship management. Optevia consultants achieve this through an unrivalled combination of sector experience, technical expertise and the ability to work closely with the various stakeholders involved in such business change projects. 

Optevia assists its clients at every stage in the technical development process - from analysis of the initial problem through to the fulfilment of the ultimate objective, through to the measurement of the project’s success.

Solutions Consultancy

Optevia 4D Methodology

Underpinning each client engagement is Optevia’s robust and systematic implementation and change management methodology known as the Optevia 4Ds: Discover, Design, Develop and Deploy.

The 4Ds is a disciplined implementation approach with four defined stages through which Optevia leads an organisation.  Optevia consultants also use the Microsoft Dynamics CRM Implementation Toolkit (ITK) - a set of tools based on CRM industry best practice – throughout each engagement.

Optevia Professional Services

Optevia provides a full spectrum of Microsoft Dynamics CRM, Microsoft SharePoint & Microsoft Performance Point technical services, ranging from the design and delivery of a customer service and reporting system to its on-going support and maintenance.

Training

Optevia Training Services

The objective of Optevia’s training is to support its customers in becoming self-sufficient swiftly, in order that the CRM system can deliver optimal business benefits, fast.

User adoption is the key to successful CRM implementations. Optevia offers instructor-led training courses for users and system administrators. These training courses are typically delivered on site. To ensure relevance, course content is customised to meet each customer’s particular training requirements. Custom scenario-based exercises are used to ensure that the skills learned in the course can be put into practice straight away.

Support & Maintenance

Optevia support and maintenance services

The capability to support customers on an on-going basis, especially where multiple suppliers and bespoke development are involved, is just as important as the ability to design, implement and integrate customer relationship management solutions. Optevia’s highly skilled services personnel are all accredited in their areas of technical specialism.