Services
Optevia delivers on time, on specification and on budget
Today's public sector organisations are highly sophisticated operations.
They must be able to manage an ever-growing stream of customer requests
for a wide variety of services that will be arriving via voice, email
and the web.
An organisation’s reputation depends on the quality of these
interactions. A supporting CRM system then must support fast, efficient
and relevant multi-channel contact while allowing for continual improvement.
Optevia’s CRM installations are easy to use and provide feedback
on the performance of every operative to allow improvements to be
quickly implemented. Optevia's services ensure the seamless delivery
of business intelligence via Microsoft Dynamics CRM to the customer
service representatives that play a large part in maintaining an
organisation’s good reputation.
Optevia provides extended Microsoft Dynamics CRM solutions that deliver
self-help applications to government organisations seeking to improve
customer access to their services. These extended CRM solutions are
built on Microsoft’s CRM and complementary Microsoft software
solutions such as Biz Talk, SharePoint Server and Performance Point
Server.
Strategic Consultancy
Optevia is an IT consultancy specialising in designing, implementing and integrating customer relationship management systems for public sector organisations
Optevia works in partnership with public sector organisations to
define the business and technology challenges they face in becoming
customer centric, and to capitalise on the opportunities that effective
customer relationship management offers. A deep understanding of
the fast changing public sector landscape and the transformational
government agenda informs Optevia’s consultancy.
Optevia advises on the most effective integration of people, processes
and technology to achieve successful customer relationship management.
Optevia consultants achieve this through an unrivalled combination
of sector experience, technical expertise and the ability to work
closely with the various stakeholders involved in such business change
projects.
Optevia assists its clients at every stage in the technical development
process - from analysis of the initial problem through to the fulfilment
of the ultimate objective, through to the measurement of the project’s
success.
Solutions Consultancy
Optevia 4D Methodology
Underpinning each client engagement is Optevia’s robust and systematic implementation and change management methodology known as the Optevia 4Ds: Discover, Design, Develop and Deploy.
The 4Ds is a disciplined implementation approach with four defined
stages through which Optevia leads an organisation. Optevia
consultants also use the Microsoft Dynamics CRM Implementation Toolkit
(ITK) - a set of tools based on CRM industry best practice – throughout
each engagement.
LINK:
Optevia
4D Project Methodology Overview
Optevia Professional Services
Optevia provides a full spectrum of Microsoft Dynamics CRM, Microsoft
SharePoint & Microsoft Performance Point technical services,
ranging from the design and delivery of a customer service and reporting
system to its on-going support and maintenance.
Training
Optevia Training Services
The objective of Optevia’s training is to support its customers in becoming self-sufficient swiftly, in order that the CRM system can deliver optimal business benefits, fast.
User adoption is the key to successful CRM implementations. Optevia
offers instructor-led training courses for users and system administrators.
These training courses are typically delivered on site. To ensure
relevance, course content is customised to meet each customer’s
particular training requirements. Custom scenario-based exercises
are used to ensure that the skills learned in the course can be put
into practice straight away.
Support & Maintenance
Optevia support and maintenance services
The capability to support customers on an on-going basis, especially where multiple suppliers and bespoke development are involved, is just as important as the ability to design, implement and integrate customer relationship management solutions. Optevia’s highly skilled services personnel are all accredited in their areas of technical specialism.
