Microsoft Office SharePoint Server
Optevia uses Microsoft SharePoint Server to extend the productivity of a CRM installation through its collaboration, content and document management and business intelligence functionality.
Microsoft SharePoint Server makes it possible to reach out beyond a public sector organisation by enabling online interaction with the organisation’s customers. Typical self help facilities such as logging help requests and knowledge sharing are supported.
Intranet sites can also be built quickly and easily to give Optevia’s customers’ stakeholders access to content from a broad range of information resources. This information can be displayed through digital dashboards and web-parts, so enabling the creation of internet customer portals with personalised content.
Microsoft SharePoint Server is an excellent complement to Microsoft Dynamics CRM for the management of customer documents, all accessed from a customer or organisation record within Microsoft Dynamics CRM. This facility includes version control and content authoring functionality.
Benefits
SharePoint Server users experience better quality customer interactions. The self-help functionality is a cost efficient method of handling simple routine request, freeing up customer service staff to focus on more complex higher value interactions. The personalised portals allow for efficient information dissemination targeted to particular customer needs.
For more information on Microsoft Office SharePoint Server:
http://www.microsoft.com/sharepoint/default.mspx
